Refund & Returns Policy

Effective Date: 19-06-2024

Welcome to Gaming Eye Safe Ltd’s Refunds and Returns Policy. We strive to provide the best products and customer service experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Policy

1.1 Eligibility for Returns

  • Products must be returned within 30 days of the original purchase date.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

1.2 Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Custom or personalized orders

2. Initiating a Return

2.1 Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at mohammed007aliyan@gmail.com with your order number, reason for the return, and any relevant details.
  2. Wait for Approval: Our customer service team will respond within 2-3 business days with return authorization and instructions.
  3. Package the Item: Securely package the item, including all original packaging, accessories, and proof of purchase.
  4. Ship the Item: Send the item to the following address:Copy codeGaming Eye Safe Ltd Khan Colony 2nd Phase, Nehru Gunj, Kalaburagi, KA, India

2.2 Return Shipping Costs

  • Customers are responsible for paying return shipping costs, except in cases where the product is defective or an error was made on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refund Policy

3.1 Conditions for Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If your return is approved, we will process the refund to your original method of payment within 7-10 business days.

3.2 Partial Refunds

  • Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

3.3 Late or Missing Refunds

  • If you haven’t received a refund within the specified timeframe, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at mohammed007aliyan@gmail.com.

4. Exchanges

4.1 Exchange Process

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at mohammed007aliyan@gmail.com with your order number and details of the defect or damage.

5. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact us:

Gaming Eye Safe Ltd
Khan Colony 2nd Phase,
Nehru Gunj, Kalaburagi, KA, India
Email: mohammed007aliyan@gmail.com

Thank you for shopping with Gaming Eye Safe Ltd. We value your business and strive to provide the best products and customer service.